Maggie Wilson

Devbridge/Cognizant Moment, Chicago, IL; September 2023–Present

Provides a $12 million financial services client with UX/UI design solutions for new feature development and current feature maintenance via documented user flows, low-fidelity designs, and high-fidelity prototypes.
Collaborates with a 100+ person delivery team of designers, product managers, business analysts, and engineers to bring forth design solutions in an agile environment.
Draws on product knowledge to gauge client product maturity, document design and technical debt, and provide stakeholders with resources for quarterly planning and user research initiatives.
Maintains and documents detailed component and pattern libraries for client products within Figma.

PPL Services, Remote; January 2023–September 2023

Led and supported workshops with Service Design peers and utilities industry subject matter experts to map utility processes, informing enterprise application integration and workflow optimization.
Collaborated with research and product teams to evaluate current employee experiences and provide UX and UI direction to third-party work management enterprise application implementation.

PMMI Media Group, Chicago, IL; January 2019–January 2023

Collaborated with content, product, and development teams to design and provide strategy for trade media websites, impacting 950,000 users in the packaging manufacturing industry.
Worked closely with digital marketing teams to improve digital campaign efforts, boosting end-user acquisition conversion rates by 120% in a quarter.
Optimized email production workstreams through an automation initiative, contributing to a 63% reduction in production errors in one year, and 81% over four years.
Advocated for and implemented Webflow into the tech stack for content-driven sites, cutting hosting and CMS costs, and enabling engineering support for other more complex projects.
Promoted and led end-user research to enhance insights for multi-channel media products.

PMMI Media Group, Chicago, IL; January 2018–December 2018

Designed and maintained multi-media engagement and growth campaigns for six different trade publication brands.
Continued art direction and visual design contribution for the bi-monthly publication Healthcare Packaging.
Provided email HTML development and design expertise to product, email production, and QC teams.

PMMI Media Group, Chicago, IL; January 2017–December 2017

Designed conceptual covers and editorial layouts for the bi-monthly publication Healthcare Packaging, working with editors, publishers, and print production to deliver aesthetic issues on time and on budget.
Designed print materials for event marketing, client marketing, and end-user marketing campaigns.
Provided email HTML development and design expertise to product, email production, and QC teams.

PMMI Media Group, Chicago, IL; June 2016–December 2016

Created print and digital collateral for marketing and editorial teams, including supplemental digests, printed mailers and brochures, logo and branding design, and event signage.
Provided design and HTML support to product, email production and QC teams.

August 2012–May 2016; Chicago, Illinois

Bachelors of Arts with a Major in Visual Communication and Minor in Drawing and Painting, Magna Cum Laude.

Experience